Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy. Fuel Cell Technologies (FCT) reserves the right to limit or decline returns or exchanges.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You should receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
FCT reserves the right to update or modify the terms of the Exchange & Return Policy at any time.